Frequently Asked Questions


Contents

Find Out about SiteBooking
Why SiteBooking?
Do I need technical skills to use SiteBooking?
Do I need a website to use SiteBooking?
Pitch Allocation
CAMC Membership Number
Provisional and Confirmed Bookings
Emails
Payments
Calendar


Find Out about SiteBooking

We have recorded a 4 minute YouTube video to show you how SiteBooking works: Video Overview

Why SiteBooking?

Most booking systems are designed for different types of properties - either holiday lets, small hotels, or large campsites. As a result, they are not optimised for a CL, they they have lots of features that you don't need, and are difficult to configure.
SiteBooking has been designed specifically for CLs. It is easy to set up and simple to use. We recognise that most CL owners don't want to get involved in complex IT. With SiteBooking, all you need is an email address.

Do I need technical skills to use SiteBooking?

No, we have designed SiteBooking to be very easy to set up and to use. If you have a email address, and use the internet, you can use SiteBooking.
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Do I need a website to use SiteBooking?

No, you can use SiteBooking whether or not you have your own website.

Pitch Allocation Options

You can allocate pitches in the same way that you do now. SiteBooking supports three options:
1. Allocate on Arrival. It is easiest and most flexible if pitches are allocated (either by you or your guest) when the guest arrives on site. See Demonstration
2. Allow customer to choose pitch type. If you have different types of pitch (grass and hard-standing), you might want to let the customer choose between them at the time of booking.
3. Allow Guest to choose pitch at time of booking. Some sites prefer to allocate all pitches at the time of booking.
See Demonstration booking individual pitches

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CAMC Membership Number

We collect the CAMC membership number from the guest, but we are unable to verify it. We suggest that you check it using the CAMC text service.

Provisional and Confirmed Bookings

When a booking is first made, it is normally a provisional booking. This will allow you to check the CAMC membership number is valid and wait until the deposit is received before confirming the booking. To confirm or cancel a provisional booking, click on the link at the bottom of the provisional email, or in the calendar entry. After you have confirmed or cancelled, you will have the option to send a confirmation or cancellation email.
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Emails

The system will send a new booking email to the site owner and a provisional booking email to the guest when a new booking is made. The guest email will contain details of the deposit (if any) and how to pay it.

If the owner confirms or cancels a booking, they will have the option to send a confirmation or cancellation email to the guest. The confirmation email will contain directions to the site, and site access details if any.

If the guest cancels the booking, the system will send a cancellation email to the owner.
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Payments

Online payments are optional. You can take online bookings and still collect payments in the same way that you do now (cash, cheque, bank transfer etc).

Alternatively, if you prefer, we can set up SiteBooking to collect the deposit payments by credit card or debit card online.

We currently support Paypal and Stripe payments. You will need to set up a PayPal or Stripe account for online payments, and the payments will go straight to your account when the customer makes a booking.

Paypal is easier to set up, but charge 2.9% - 3.4% plus 20p for each payment (i.e. a typical cost of 71p for a £15 deposit).
Stripe is slightly more complex to set up, but they only charge 1.4% plus 20p for each payment (e.g. typical cost of 41p for a £15 deposit).
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Calendar

SiteBooking can sync your bookings to an online calendar. This is often the most convenient way to see what bookings you have. You can have the calendar on your phone or computer, and (after the initial setup) the bookings will appear in it automatically. However, please note that the calendar syncs up periodically, so it can take up to 24 hours until new bookings or amendments appear.

Shared or Dedicated Calendar?

Some owners use the same calendar for personal appointments and CL bookings. Others choose to set up a new calendar for the CL. Both options are supported.
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